A justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to acquire and live with that solution.
A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment.
Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially constructed laboratory conditions.
Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
An entity is an object or concept within a system. An entity may be used in several processes. The life cycle of every entity has a beginning and an end.
Root cause analysis is a systematic examination of a problem or situation that focuses on the problem's origin as the proper point of correction rather than dealing only with its effects.
Mind mapping is a form of note taking that captures thoughts, ideas, and information in a non-linear diagram.
A metric is a quantifiable level of an indicator that an organization uses to measure progress. An indicator identifies a specific numerical measurement that represents the degree of progress toward achieving a goal, objective, output, activity, or further input.
Data flow diagrams show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity.
Non-functional requirements (also known as quality attributes or quality of service requirements) are often associated with system solutions, but they also apply more broadly to both process and people aspects of solutions.