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The most commonly asked questions about certification. This includes ECBA™, CCBA™, CBAP™, IIBA®-CBDA and IIBA®-AAC. Select the question that interests you to reveal the answer.

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Competency-Based Certification


What is the significance of IIBA certification programs being competency-based?

As individuals move along their career progression, their competencies will grow and develop.  At each key milestone, the individual will have developed or gained a different level of competency that can be recognized, thus providing a clear differentiation between certification levels.  The certification level encourages a BA professional to seek growth through specific learning and development to support them in achieving the desired level. IIBA certification programs will assess and measure an individual's competencies at any given level thus ensuring the BA professional and employer knows what is expected at each level.

What is the difference between a Professional Certification and a Certificate?

Professional certification is a designation earned by an individual identifying that they have demonstrated a standard level of skills, experience, and expertise within their field.  Level 2 – CCBA®, and Level 3 – CBAP® are considered professional certifications because they each have a unique work experience requirement to be eligible and the exam tests their application of the competencies required at each level.  Level 1 – ECBA™ is a certificate because it does not require work experience, and it only requires professional development hours to be eligible.

Do I need to be a member of IIBA to apply for certification or to recertify?

No, you do not need to be an IIBA member to apply for certification.

There are many benefits to IIBA membership. These include, but are not limited to, discounted certification exam fees, discounted recertification fees, a free PDF copy of the BABOK® Guide, and much more.

Core BA Certification Program (ECBA, CCBA and CBAP) - Application Process


I do not have details such as contact name, phone number and email, etc. for my professional development courses.  How should I proceed with entering this information in my application?

Contact information of someone who can validate that you took a course, in the event your application is audited by IIBA, must be entered.  If it's an online course, then you may have registered through your company's HR department so you can provide the HR person's contact information instead.

After I submit my application how long will I have to wait to find out if I'm approved to sit for the exam?

Applications are assessed immediately upon submission. You will not be able to submit your application unless you have met all the eligibility requirements. Once your online application shows that all requirements have been met, you will be able to submit your application. You will immediately receive an email stating that you are either approved OR approved pending audit. If you are approved, the e-mail will contain instructions on paying the exam fee so you can schedule it.

What if I am selected for an audit?

Random application audits are performed for all levels of the core business analysis certification program. Audits include validating the work experience, professional development and references submitted in your application.

If your application notice is "approved pending audit", this means your application will be audited within one month.

Applicants and certification recipients may receive a request on behalf of the IIBA Certification Body to validate any information on their application form and/or recertification application. It is the applicant’s or recipient’s responsibility to obtain and provide verification of any statements made within an application form and/or recertification application.

If your audit is not passed, the reason will be communicated to you via email and your application will not be approved. All fees paid will be forfeited. You may reapply only after you have remedied the reasons for the audit not passing. You may also appeal the Certification Body’s decision to fail the audit of the application by e-mailing

How do I request an application extension?

You can request an application extension by e-mailing Only extenuating circumstances with the appropriate supporting documentation will be considered. For more information, please review our policy.

What is an extenuating circumstance?

An extenuating circumstance is an event or hardship that would lead you to request an application extension, to reschedule or cancel an exam at no extra charge, or to request an extension to your recertification cycle. More details here.

Since my current application has expired and I have not yet taken the exam, am I able to transfer my paid exam fee to another application?

Unfortunately, your paid exam or exam rewrite fee cannot be transferred to your next application. Therefore, you have 12 months from the day IIBA received your exam payment to request a refund. After such time, you will forfeit your exam or exam rewrite fee payment. To request a refund of your exam or exam rewrite fee, please e-mail  Please include a reason for your refund request.

How can I include work experience in the application that involves sensitive or company proprietary information?

Indicate in the description field for the project that it involves sensitive company information and then provide only as much information as possible without breaching the privacy.

If I have my ECBA™ and would like to pursue the CCBA® designation similarly, if I have the CCBA® designation and would like to pursue the CBAP® designation, can I reuse previously entered work experience and/or professional development hours?

You will be able to reuse the work experience and professional development from your past certification application provided they meet the eligibility requirements for the next level.


Eligibility Requirements


What is Professional Development?

Professional Development refers to training and/or education that will assist you in further developing your skills and/or knowledge for a given area.

Are Professional Development hours (or Contact Hours in the application), the same as Professional Development Units (PDUs)?

IIBA does not use or refer to Professional Development Units (PDUs) instead, we use the term Professional Development hours (or PD hours). When applying online, you enter in your professional development hours in the Contact Hours field. Please note: 1 hour of Professional Development = 1 Contact Hour.

Will IIBA verify professional development or work experience?

Applicants and recipients may be randomly selected for audit to validate work experience, professional development and other information provided when they apply and/or recertify.

For ECBA, what qualifies towards the Professional Development requirement?

ECBA professional development can consist of any of the following activities:

  • Classroom and online courses (e.g. EEP endorsed courses )
  • Webinars - live or recorded (e.g. IIBA Webinars)
  • Conference track sessions, tutorials, keynotes & workshops
  • Chapter events (i.e. presentations, study groups, workshops, conference days)
  • Self -directed learning (i.e. reading/reviewing the BABOK® Guide v3.0)

Important Note: The content of these professional development activities must be aligned with the BABOK® Guide v3.0.

For CCBA and CBAP, how do I know if a course qualifies towards the Professional Development requirement?

For a course to qualify towards the Professional Development requirement, it must meet the following criteria:

  • It must be moderated/facilitated similar to a formal course (i.e., there must be a moderator for the session, or a facilitator/instructor who leads the group/individual through the material).
  • There must be a measurable learning objective (or set of objectives), and those must be directly applicable to the role of the business analyst (i.e., in terms of either changing behavior or improving skills).
  • It cannot simply be a presentation on a specific topic:
  • There must be the opportunity for students to interact with the material (e.g., be able to ask questions, make the learning meaningful)
  • An opportunity to practice the task or objective being presented and, be assessed by the facilitator/moderator.
  • The subject matter must be directly aligned with the BABOK® Guide.
  • To qualify, courses must also be completed by the application submitted date and have a start date within the last four years from the application submitted date.

All courses that are part of our Endorsed Education Provider (EEP™) program automatically qualify towards the professional development requirement for the certificate or for any certification. This is because they have already been assessed and validated by IIBA to ensure they meet the above criteria.

To verify if any courses already taken are a part of our Endorsed Education Provider (EEP™) program, you can perform a search on our website from within the Education and Training section.

Do online courses hold as much weight as classroom courses to meet the professional development requirement?

Online courses hold the same weight as classroom courses for the Professional Development (PD) requirement. All courses, whether classroom or online, must meet the professional development criteria for the certification level within the handbook, and you must be able to provide proof of taking the course in case your application is selected for random audit.

I am currently teaching business analysis workshops and during most workshops, I coach/mentor participants on their real world projects, performing a wide range of business analysis consulting services. This is above and beyond in-class course discussions. Can I count this time towards the work experience requirement for certification and how do I document it?

Delivering training and general coaching during a training session is considered part of the training being delivered and therefore, cannot be counted as work experience for certification. However, follow-up coaching and consulting outside of the training course for a participant’s specific work situation would count.

The best way to document this, since this type of work may be provided across various organizations is to combine all hours into one project. For the contact information, you will need to provide the name of a person at your organization that can verify that (1) you provide this service to course participants and (2) the number of hours you generally spent providing this service.

Will the BABOK Guide chapters on Perspectives and/or Underlying Competencies be tested for in the ECBA™, CCBA®, CBAP® certification exams?

There will not be specific exam questions that test on the Perspectives or Underlying Competencies sections.

How many references do I need, and what conditions do they need to meet?

To complete the application, you must enter, into your application, two references: either a career manager, client (internal or external), or CBAP® recipient. IIBA will only ask for endorsement from your references if your application is selected for a random audit. If your application is selected for a random audit, it is the applicant’s responsibility to do any necessary follow-up to ensure that the references reply to IIBA in a timely fashion.

These references must meet the following conditions:

  • At least one of the references must be a current contact.
  • All references must have known the applicant for at least six months.
  • A career manager is defined by IIBA as the person who is responsible for providing and preparing the applicant’s annual performance review.
  • Project managers cannot be references unless they are also the applicant’s career manager. The reference form must clearly indicate they fill both roles or the reference will not qualify.

General - Fees


What methods are available to pay the application and/or exam fee for certification?

The available payment methods are as follows:

  • By PayPal or credit card (Mastercard, Visa, Amex) via the shopping cart on our website
  • By mailing in a cheque or international money order. Please include a copy of your invoice and mail it in with your payment.
What are the fees for certification?
How do I request a refund of my exam or exam rewrite fee?

You have 12 months from the day IIBA received your exam payment to request a refund. After such time, your exam or exam rewrite fee payment will become non-refundable and you will forfeit the payment. To request a refund of your exam or exam rewrite fee, please e-mail

Any fees required to cancel your exam still apply. In some situations, the Exam Cancellation/Reschedule/Missed or Late policy may supersede this policy.

To request a refund of your exam or exam rewrite fee payment, you must first cancel your scheduled exam with PSI, and then e-mail your refund request to the Certification team at Please include a reason for your refund request.

Please note: The application fee for our core BA certifications is non-refundable.



How much time is needed to prepare for the exams and how does one best prepare for the exams?

It really depends on the individual. The following, however, are some exam preparation tips:

  • Study the BABOK® Guide for the Core BA certifications or the Agile Extension for the Agile Analysis Certification (and their referenced sources).
  • Reviews sample exam questions.
  • Review the Core BA certifications’ competencies or ebook guide for the Agile Analysis Certification.
  • Attend training courses by IIBA Endorsed Education Providers (EEP™) in those areas you feel that additional knowledge would help benefit your study efforts.
  • Use online resources.
  • Use practice exams online as this simulates the environment in which you'll be tested.
  • Use Study Prep books, which are widely available.
  • Discuss chapters with study partners when studying. Use plenty of examples to provide context where needed.
  • Attend events hosted and/or study groups held by an IIBA Chapter in your area. This may not always be possible, but they may be very helpful with study preparation. Study groups can help with your understanding by leveraging other’s experience to provide context.
  • For IIBA®-AAC, IIBA®-CBDA, CCBA and CBAP: Rely on your work experience if applicable to get you through it. Don’t simply memorize definitions, content, or the BABOK® Guide. You need to partner the BABOK® Guide or Agile Extension with your experience to be successful.

Note: IIBA does not, in any way, represent that completing the above guarantees success at passing a certificate or certification exam.

We are currently reviewing providers to provide training support for our staff seeking certification. Would you have any suggestions on such training providers?

IIBA is a not a training provider although we do provide the certification exams. We have Endorsed Education Providers (EEPs™) which are training providers whose courses have been assessed and validated by IIBA to ensure they meet the professional development criteria for certification. Visit the our Education and Training page to find an endorsed provider and/or course that meets your needs. IIBA does not provide EEP and/or endorsed course recommendations

Where can I find information on scheduling the remote online proctored exam (i.e. ECBA™ , Agile Analysis)?

Please review our Exam Preparation section.

This includes information on verifying system compatibility, exam registration, identification verification procedures, exam rules, cancellation/rescheduling policy and much more.

How do I sign up for an exam?

You start by paying the exam fee in order to be eligible to schedule the exam. Immediately upon paying the exam fee online, you will receive an email confirming payment with instructions and a link to schedule your exam.

The single sign on link provided will direct you to PSI, where at that point you can proceed to schedule your exam.

For the ECBA™, CCBA®, CBAP® exams you need to pay the application fee first, once the application fee is approved you then proceed to paying the exam fee.

How and when are exams offered?

The ECBA™, CCBA®, CBAP®, IIBA®-AAC, IIBA®-CBDA and IIBA®-CCA exams are offered via remote online proctoring through PSI so you take it from your own computer. The CCBA®, CBAP® exams are also available at PSI test centres. You can select your option when you schedule your exam.

How do I request for a special accommodation for the exam?

Please review our policy within our Exam Preparation website.

How do I reschedule my exam?

Please review our exam cancellation and rescheduling policy within our Exam Preparation website.

How can I schedule my rewrite of an exam?

You must wait for IIBA to receive your exam result from the testing provider and upload it to your IIBA profile before you can pay and schedule your rewrite exam. This may take up to 24 hours from your exam day. As soon as your score is uploaded into your IIBA profile account, you will receive an e-mail from IIBA instructing you on your next steps to pay the exam rewrite fee and to schedule your rewrite of the exam. To schedule your rewrite, you are required to pay the rewrite fee to IIBA first.

Once I am registered to take an exam from a test center, how do I find out about the exam logistics, including location, room, directions, time, etc.?

Once you have scheduled your exam at a test center, you will receive a confirmation notice via email with the exam logistics almost immediately. In addition, you will receive an appointment reminder via email two days prior to the exam date.

I can’t schedule my exam because I am getting an error message, what do I do?

If you experience an error while trying to schedule your exam, please contact

Within my exam confirmation e-mail from the testing administrator, my address is incorrect. Will this affect admission into my exam?

No, it will not affect your admission into the exam.

Within my exam confirmation e-mail from the testing administrator, my name is incorrect or incomplete. Will this affect admission into my exam?

Yes, it will affect your admission into the exam. Please e-mail right away. If you are not admitted to the exam due to inadequate identification, you will be required to pay a fee to IIBA in order to reschedule your exam.

What kind of identification do I need the day of the exam?

To find out what type of identification is required on the day of your exam, please review our Exam Preparation website.

Is water and food permitted during the exam?

Food is not permitted during the exam. A clear water bottle is allowed (i.e. no labels on it). If there is more required due to medical reasons, please review the special accommodations procedure within our Exam Preparation website.

In preparation for my online remote proctored exam, I checked the system compatibility and it all passed. On the day of my exam, I was not able to access the exam. What happened?

There can be issues with compatibility due to corporate firewalls that may restrict access. Always check compatibility using the same computer in the same environment as where you will take your exam. See details on the Exam Information page.

What happens if I miss the exam or arrive late to the exam?

If you miss the exam date without cancelling or rescheduling in advance and paying the necessary fee, you will be considered a no-show and will have to forfeit the exam fee or rewrite fee you already paid, unless there is an extenuating circumstance.

Please review our exam cancellation/reschedule/missed or late policy within our Exam Preparation website.

What kind of items are permitted and prohibited within a test center examination hall for the CCBA and CBAP exams?

Please refer to the Testing Center Regulations within the Frequently Asked Questions section of the PSI website

What is the passing mark for the Certifications?

IIBA does not provide scores or scoring percentages for any of our certification exams. This is quite common practice for professional certifications provided by professional member associations like IIBA. Performance indicators are provided to help candidates target either their preparation for an exam retake or, their plans to improve performance on the job. They are intended for the candidates’ support not for comparison with other candidates.

When will I receive my exam results?

You will see your exam results immediately after you submit your exam. Confirmation of your exam result will also be emailed to you by IIBA within 2 business days.

I passed my exam. When will my profile be updated?

From your exam date, it can take up to 1 business day for IIBA to process your result from the testing provider. Once this is done, you will receive a confirmation e-mail from IIBA.

Does IIBA provide translators?

No, IIBA does not accommodate for translators. For any given language that an IIBA exam is delivered, the expectation is that the candidate is fluent in that language.



What happens if I am off work due to illness, parental leave, etc. during my recertification period?

These would be considered as extenuating circumstances warranting an extension to recertify, and therefore would be treated as such. Find out more about other applicable extenuating circumstances and the process for requesting an extension.