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IIBA Extenuating Circumstance Policy

An extenuating circumstance is an event or hardship that would lead you to request:

  • Extending your application period
  • Rescheduling/cancelling your exam within 48 hours of your exam time at no charge
  • Extending your recertification beyond the expiry

A request to reschedule/cancel your exam at no charge due to an extenuating circumstance can only be considered if it is no later than 30 days after a scheduled exam.

Extenuating circumstances include, but are not limited to the following:

  • A medical emergency
  • Illness
  • Going into labour
  • Death in the immediate family
  • Military personnel being called to active duty

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Every case is assessed on an individual basis and must be approved by IIBA before the request is granted. If you have an extenuating circumstance, you are required to provide IIBA with proper documentation to support your request. This documentation must include a reason and a specific recommendation for your request.

For privacy reasons, please do not email IIBA your note. Instead, send the required documentation via Google Drive, iCloud or a DropBox and email a link with your request to If your request involves rescheduling or cancelling an exam, please include the existing exam date and time.

Requirements for Documentation

For appropriate supporting documentation, refer to the following table:

Circumstance  Supporting Documentation Requirements 
Medical Emergency, Illness, Going into Labour  Note from an appropriate Health Care Professional, such as a doctor’s note (i.e. no x-rays, lab or test results should be provided)
Death in the immediate family Note from a doctor nearest to the lost one, death certificate, obituary, or notice of funeral arrangements 
Jury duty, military leave Note from governing body requesting leave from individual