Exam candidates have 12 months from the day IIBA received an exam or exam rewrite fee to request a refund.
- After such time, your exam or exam rewrite fee payment will become non-refundable and you will forfeit your payment. This means that in order to schedule and sit the exam, you will need to repay the exam or exam rewrite fee.
- Refund process within the 12 months eligibility period:
- To receive a refund of the exam or exam rewrite fee payment, you must first cancel your scheduled exam, and then e-mail the refund request to firstname.lastname@example.org.
If you miss your scheduled exam date without cancelling or rescheduling in advance, you will be considered a no-show. This means you will have to forfeit your exam fee or exam rewrite fee already paid (unless there is an extenuating circumstance) and, will have to repay the exam fee or exam rewrite fee to schedule and sit the exam.
To cancel or reschedule your exam, login with your IIBA credentials and select Certification > My Certifications. Click the Schedule and Pass Exam button. This will take you automatically to the PSI exam scheduling page.
You can then select the Cancel Schedule or Reschedule button.
Refer to the Scheduling and Rescheduling section within the PSI Exams FAQs for more information on cancellations and rescheduling.