Communication is the act of a sender conveying information to a receiver in a method which delivers the meaning the sender intended. Active listening skills help to deepen understanding and trust

Acceptance criteria are used to define the requirements, outcomes, or conditions that must be met in order for a solution to be considered acceptable to key stakeholders.

The Business Architecture Perspective highlights the unique characteristics of business analysis when practiced in the context of business architecture.

The Business Process Management Perspective highlights the unique characteristics of business analysis when practiced in the context of developing or improving business processes.

The aim of brainstorming is to produce numerous new ideas, and to derive from them themes for further analysis.

Business rules analysis is used to identify, express, validate, refine, and organize the rules that shape day-to-day business behaviour and guide operational business decision making.

Business rules analysis is used to identify, express, validate, refine, and organize the rules that shape day-to-day business behaviour and guide operational business decision making.

Estimation is used by business analysts and other stakeholders to forecast the cost and effort involved in pursuing a course of action.

Financial analysis is used to understand the financial aspects of an investment, a solution, or a solution approach.

A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment.