The Information Technology Perspective highlights the characteristics of business analysis when undertaken from the point of view of the impact of the change on information technology systems.

Benchmarking and market analysis are conducted to improve organizational operations, increase customer satisfaction, and increase value to stakeholders.

A business case provides a justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to

A concept model is used to organize the business vocabulary needed to consistently and thoroughly communicate the knowledge of a domain.

Data flow diagrams show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity.

An interview is a systematic approach designed to elicit business analysis information from a person or group of people by talking to the interviewee(s), asking relevant questions, and

Item tracking is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution.

The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or

Mind mapping is a form of note taking that captures thoughts, ideas, and information in a non-linear diagram.

How do I? BABOK® Guide Glossary | IIBA® Glossary BABOK® Guide Glossary | IIBA® Acceptance criteria Acceptance test driven development Actor (business analysis) Adaptive approach