The Techniques chapter provides a high-level overview of the techniques referenced in the Knowledge Areas of the BABOK® Guide. Techniques are methods business analysts use to perform

Interaction skills are represented by the business analyst's ability to relate, cooperate, and communicate with different kinds of people including executives, sponsors, colleagues, team

Business analysts use a variety of software applications to support communication and collaboration, create and maintain requirements artifacts, model concepts, track issues, and increase overall

A backlog occurs when the volume of work items to be completed exceeds the capacity to complete them.

The Agile Perspective highlights the unique characteristics of business analysis when practiced in the context of agile environments.

The Business Intelligence Perspective highlights the unique characteristics of business analysis when practiced in the context of transforming, integrating, and enhancing data.

The balanced scorecard is used to manage performance in any business model, organizational structure, or business process.

Business capability analysis provides a framework for scoping and planning by generating a shared understanding of outcomes, identifying alignment with strategy, and providing a scope and

A business model canvas describes how an enterprise creates, delivers, and captures value for and from its customers.

A data dictionary is used to standardize a definition of a data element and enable a common interpretation of data elements.