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Crucial Conversations

Crucial Conversations: 5 Critical Concepts to Help You Effectively Discus What Really Matters

Speaker: Bob Prentiss

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Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to. What happens when we don’t? Everyone loses. It is perfectly natural for us to avoid difficult conversations. We fear rejection, retaliation, emotional outbreaks, the dismissal of our ideas, and don’t forget those incredibly awkward moments! However, many conversations need to be had. The solution is not going to work and one person is the roadblock, the performance of an individual is lower than expected, an individual’s behavior is impeding team productivity, someone is dominating too much, the BA and PM are just not communicating, and the list goes on and on. If we want healthy, productive teams and projects, crucial conversations must be had.

Its time to stop ranting, raving, complaining and avoiding, and to start having meaningful, persuasive conversations that make an impact. Are you ready for less stress and more successful conversations? Do you want behaviors to change? Do you want ideas to be heard? Then its time we have a crucial conversation about crucial conversations. This highly interactive and dynamic session will take you on a journey to discover the critical concepts of crucial conversations that will help you effectively discuss what matters most.

What Attendees Will Learn:

What crucial conversations are and how to have them
5 Critical concepts to drive your crucial conversation
How to deal with those that resist crucial conversations

About the Presenter:

Bob is CBAP® certified with 25+ years of experience in corporate America; with a background in managing BA centers of excellence, assessing and managing BA maturity, quality, and competency. Bob has presented numerous keynote, workshops, seminars, conferences, and training sessions across North America. Bob is a founding member and past President of IIBA® MSP Chapter.


Bob the BA provides business analysis training, consulting and mentoring services. Bob is passionate about helping you think, learn and work differently. Bob the BA is focused on providing a better training experience that is affordable and flexible enough to fit your schedule.