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6.7 Empathy Map
A collaborative visualization tool is used to gain deeper insight into the experience and emotions of customers. This human-centred design tool helps provide clarity and a shared team
9.5  Interaction Skills
Interaction skills are represented by the business analyst's ability to relate, cooperate, and communicate with different kinds of people including executives, sponsors, colleagues, team
10.26 Item Tracking
Item tracking is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution.
6.16 Problem Definition Analysis
To effectively solve a problem, knowing and defining the problem that needs to be solved is essential. Problem discovery, problem framing, and problem scenarios and alternatives help to define
2.5 Requirements and Designs
Eliciting, analyzing, validating, and managing requirements have consistently been recognized as key activities of business analysis.
10.45 Survey or Questionnaire
A survey or questionnaire presents a set of questions to stakeholders and subject matter experts (SMEs), whose responses are then collected and analyzed in order to formulate knowledge about the
10.47 Use Cases and Scenarios
Use cases describe the interactions between the primary actor, the solution, and any secondary actors needed to achieve the primary actor's goal.
5.2  Maintain Requirements
The purpose of Maintain Requirements is to retain requirement accuracy and consistency throughout and beyond the change during the entire requirements life cycle, and to support reuse of
10.34 Process Analysis
Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.