Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially

Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.

Process models describe the sequential flow of work or activities. A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part

Root cause analysis is a systematic examination of a problem or situation that focuses on the problem's origin as the proper point of correction rather than dealing only with its effects.

Scope models are commonly used to describe the boundaries of control, change, a solution, or a need.

A sequence diagram shows how processes or objects interact during a scenario. The classes required to execute the scenario and the messages they pass to one another (triggered by steps in the use

Stakeholder analysis involves identifying the stakeholders that may be affected by a proposed initiative or that share a common business need.

SWOT analysis is used to identify the overall state of an organization both internally and externally.

User stories capture the needs of a specific stakeholder and enable teams to define features of value to a stakeholder using short, simple documentation.

The Business Analysis Key Concepts chapter includes information that provides a foundation for all other content, concepts, and ideas within the BABOK® Guide. It provides business analysts with