Skip to content

Maintain Stakeholders Analysis

Maintain.png

The stakeholder analysis should be revisited and maintained throughout an initiative. Measure the effectiveness of the stakeholder analysis and current stakeholder engagement with: ​

  • Requirements review and updates, ​
  • Direct feedback from stakeholders, and ​
  • Risk and issue management. ​ ​

Changes to requirements or missing requirements may be a result of missing stakeholders or ineffective communication and engagement of the stakeholder groups. You can: ​

  • Identify new ways to communicate and interact, ​
  • Re-evaluate a stakeholder’s position in the Stakeholder Matrix and/or RACI Matrix, and​
  • Determine actions to minimize the amount of change or missing requirements as a result of stakeholder analysis, (working with the Project Manager and Executive Sponsors).

 

Getting Stakeholder Feedback

Stakeholders may contact you requesting additional information or to be included in more or exclude from activities. You will receive indirect feedback through:​

  • their participation in meetings, ​
  • their level of feedback on work products or deliverables, and ​
  • through general conversation within the team.

Surveys

Surveys are effective for feedback if there are: ​

  • Geographically dispersed stakeholders, ​
  • Numerous stakeholders, and​
  • Stakeholders are uncomfortable with speaking openly.
iiba-marketing-assets-card.jpg

Risk and Issue Management

You should participate in regular risk and issue management activities to identify what can be mitigated or resolved through stakeholder management. Risk and issue management provides ways to modify your current stakeholder analysis and identify new stakeholder groups. ​

You may be able to mitigate risk by: ​

  • Re-positioning a stakeholder in the High Influence/High Impact quadrant of the matrix, and ​
  • Increasing the level of communication and engagement. ​

You may resolve an issue by: ​

  • Changing someone’s level of responsibility in a project task on the RACI matrix.
business-newspaper-card.jpg

​Revisit the stakeholder analysis when:

  • Resources change in an organization or on a team ​
  • New stakeholders are identified through risk and issue analysis activities ​
    • they may be replacing an existing stakeholder or because of change for: ​
      • an individual, ​
      • their responsibilities or​
      • the organization.​
  • A new group joins the mix ​
    • perform stakeholder analysis on that group, and ​
    • update stakeholder analysis. ​
  • Lessons learned uncover gaps in the current analysis and ways to improve stakeholder interaction
business-newspaper-card.jpg

Conduct Lessons Learned activities

You may discover improvements or gaps in your current analysis through regular lessons learned activities. ​

  • Include questions in your lessons learned activities that address communication and stakeholder engagement by working with the project manager. ​
  • Perform root cause analysis on items raised during lessons learned to determine if less effective stakeholder analysis may be the cause or contributing factor to the issues. ​
  • Recognize the importance of how things may relate to stakeholder analysis to make it effective. Incorporate the review and maintenance of your analysis with ongoing activities like: ​
    • status reporting, ​
    • schedule updates, and ​
    • requirements management.