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Membership FAQs

Our website has been fully built with your needs in mind. is designed for a more intuitive, simplified navigation and has been optimized for mobile. Keeping you connected with current information is our priority.

Below we’ve answered a few questions you may have about the new features, layout and overall experience.



What do I do if I have forgotten my IIBA username/password?

If you have forgotten or need to modify your IIBA username, please email

If you have forgotten your password please use the “Forgot your password” feature found on Login page. *note the link will be valid for 60 minutes. If you do not receive the email, please contact

How can I modify my IIBA Profile?

To update any personal information including name, email address, phone number, address, or email preference information, please follow these steps:

  • Navigate to Portal Login (Login)
  • On the right click on the Person Icon and then “My Profile”
  • Click on Change to Edit
  • Make changes and scroll down and click the “Save" button

To update your primary email address or username please contact

How do I renew my IIBA Membership?
  • Navigate to Individual Membership Renewal (Login)
  • You should arrive at your My Profile Page “Subscriptions”
  • Click on “Renew” button
  • Proceed with the shopping cart procedure
How do I print a membership invoice/receipt?
  • Navigate to Portal Login (Login)
  • You should arrive at your My Info Page
  • Click on “My Transactions” on the left
  • Click on the affiliated Receipt Number
  • On your keyboard click CTRL-P
  • Click on Print
What browsers are supported by the IIBA website?

Internet Explorer (IE)
Versions: Latest version
Platforms: Windows

Google Chrome
Versions: Latest version
Platforms: Windows, Mac OS X

Versions: Latest Version
Platforms: Windows, Mac OS X

Versions: Latest Version
Platforms: Mac OS X

How do I see Member Benefits after purchasing or renewing?

Please log out to reset your profile and log back in. If you still don’t see the member benefits, please contact

How do I access member benefits?

Find your members-only benefits, including free PDF of the BABOK(r) Guide v.3, the Agile Extension as well as the Digital Online Library and more.

  • Navigate to Member Benefits
  • Enter your credentials if required
  • Scroll down and all your member benefits will be visible if you are a member of IIBA
  • *If you do not see your member benefits, please log out, clear cache and try again.

    If you still don’t see the member benefits, please contact
How do I remove a 2nd account?

If you have a duplicate account, please send an email to  including your:

  • First & Last Name
  • Email address if available
  • IIBA ID if available
  • Preferred email address to use

Once your information has been confirmed, we will advise of next steps.

How do I Access Digital Online Library?
How do I Access an Online Webinar?

In order to optimize your viewing experience of any of the videos on the IIBA website, it is recommended that you download Flash version 11.7 or higher.

Issues viewing webinars in IE11 - turn on IE Compatibility View

To access the Online Webinar, please Navigate to Online Webinars.

Having Trouble viewing an Archived Webinar?

Certain extensions like Disable HTML5 Autoplay can block our videos. Turn off ad blockers for the best webinar experience. If you are unable to resolve, please contact

What is my membership Status?
  • Navigate to Membership Status
  • Enter your credentials if required
  • You will be able to determine your Membership status
What do I do when I see Duplicate Order Id Error during checkout?

You may receive a duplicate order ID error when you click on process payment for a variety of reasons.  Please clear your cache and refresh your browser or try another browser.

Please note that we accept Visa, Mastercard, American Express and Paypal.  We don’t accept Visa Debit or Mastercard Debit.

If your are unable to resolve, please contact

Why don’t I see my Member Price or Region price when purchasing?

When you View items at the “add to order screen”, the default price is displayed.   Customized pricing if applicable (Region 2 Region 3 or Member Rates) will be automatically applied once you have added the product to your shopping cart and can be viewed in the cart.

If you still don’t see the correct price in the shopping cart, please contact

Where can I find Courses?

To verify if any courses are a part of our Endorsed Education Provider (EEP™) program, you can perform a search on our website from within the Education and Training section.

What is refundable and what is non-refundable?
  • Membership Fees are non-refundable and non transferrable
  • Certification Application Fees are non-refundable and non transferrable.
  • All PDF, Kindle, ePub and eLearning material is non-refundable and non transferrable.
  • Exam Fees

You have 12 months from the day IIBA received your exam payment to request a refund. After such time, your exam or exam rewrite fee payment will become non-refundable and you will forfeit the payment.

To request a refund of your exam or exam rewrite fee, please e-mail

Any fees required to cancel your exam still apply. In some situations, the Exam Cancellation/Reschedule/Missed or Late policy may supersede this policy.

To request a refund of your exam or exam rewrite fee payment, you must first cancel your scheduled exam with PSI, and then e-mail your refund request to the Certification team at Please include a reason for your refund request.

Where can I find my local Chapter?

Please visit our Chapter page to view information about Chapters and to search for local Chapters.

Do you have translated versions of the BABOK?

Please visit:

Japanese version IIBA Japan Store

German Gotz Schmidt PublishingAmazon Germany

French – Free to IIBA Members Member Bookstore

Russian – Free to IIBA Members Member Bookstore

Do you have Printed versions of the BABOK?

Please see below for Printed version purchase options

Where can I find more information on Corporate Membership?

Please visit Corporate Program page

Why don’t I see my renewal on my profile?

Your membership renewal will start once your current term ends. To view your recently renewed term:

  • Navigate to My Subscriptions
  • Enter your credentials if required
  • Click on “Manage” button
  • Click on the “Term” drop down to view your recently renewed membership
  • o If you still don’t see the renewal, please contact
What are the Member Benefits?