How to Measure the Performance of Business Analysis Professionals

Disclaimer: The views and opinions expressed in this article are those of the author and may not reflect the perspectives of IIBA.

If you don’t measure it, you can’t improve it. In the world of business analysis, the criticality of measurements can’t be overstated.

Ryland Leytonis the Senior Business Analyst and Agile Coach at Cognizant Microsoft Business Group. Author of the book, The Agile Business Analyst: Moving from Waterfall to Agile, Ryland has been in business analysis for over 20 years. He holds the Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), and Certified ScrumMaster (CSM) certifications.

In a recent webinar, Ryland provided insight into the million-dollar question, “Where does the business analysis professional fit in Agile?”

“If you don’t measure it, you can’t improve it.” This is what the iconic management guru Peter Drucker has said about the criticality of measurements.

Business analysis professionals are key agents of positive business changes. Businesses need to assess and improve their business analysis performance to make them more successful. To define measures for business analysis and business analysis professionals, it is important to understand key result areas for business analysis professionals. This was a topic of interest for the entire business analysis community and management, so I wanted to hear from that community rather than write my thoughts.

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