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IIBA.org Certification ECBA Competencies

ECBA™ recognizes individuals ready to develop their business analysis skills, knowledge and behaviours as practicing business analysis professionals.

 

Definitions of skill and knowledge levels used in this guide:
Level 1 (ECBA) - Practical Knowledge or General Awareness:

  • Follows rules:Ability to adhere to prescribed ways to work in order to execute activities related to the competency. Generally, needs rules and guidelines to perform tasks.
  • Understands: Recognizes the key elements of the competency and why they are important. However, not expected to have the experience nor skill level to act upon the competency.
  • Basic knowledge:Has a fundamental awareness of basic skills and knowledge involved in the competency.

The competency elements are grouped into six Knowledge Areas, as defined in the Business Analysis Body of Knowledge® (BABOK® Guide).

Click on the links for each Knowledge Area to review these competencies and proficiencies:

Chapter 3: Business Analysis Planning and Monitoring

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3.1 Plan Business Analysis Approach

3.1.4.1 Practical Knowledge: Follows Rules in business analysis approach selection

3.1.4.2 General Awareness: Understands levels of business analysis formality

3.1.4.3 General Awareness: Understands business analysis activities

3.1.4.4. General Awareness: Understands the timing of business analysis work

3.1.4.5 General Awareness: Understands assessing complexity, size, and risk factors

3.1.4.6 Practical Knowledge: Follows Rules to gain stakeholder understanding and agreement

Key behaviours include:

  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
  • Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.2 Plan Stakeholder Engagement

3.2.4.1 General Awareness: Understands stakeholder analysis.

3.2.4.2 General Awareness: Basic knowledge of stakeholder collaboration.

3.2.4.3 General Awareness: Basic knowledge of identifying stakeholder collaboration needs.

Key behaviours include:

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.3 Plan Business Analysis Governance

3.3.4.1 Practical Knowledge: Follows rules in identifying an effective decision-making process.

3.3.4.2 General Awareness: Understands change control processes.

3.3.4.3 General Awareness: Basic knowledge of an effective prioritizaion process.

3.3.4.4 Practical Knowledge: Follows rules to plan an effective approval process.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
3.4 Plan Business Analysis Information Management

3.4.4.1 General Awareness: Understands how to oganize business analysis information.

3.4.4.2 General Awareness: Basic knowledge of appropriate level of abstraction.

3.4.4.3 General Awareness: Understands traceability.

3.4.4.4 General Awareness: Basic knowledge of planning for requirements reuse.

3.4.4.5 Practical Knowledge: Follows rules to store and access business analysis information.

3.4.4.6 General Awareness: Basic knowledge on attributes for requirements and design management.

Key behaviours include:

  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
  • Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
3.5 Identify Business Analysis Performance Improvements

3.5.4.1 General Awareness: Understands reports on business analysis performance.

3.5.4.2 General Awareness: Basic knowledge of identifying business analysis performance measures.

3.5.4.3 General Awareness: Basic knowledge of assessing business analysis performance measures.

3.5.4.4 General Awareness: Basic knowledge of recommending business analysis performance improvements.

Key behaviours include:

  • Creative Thinking: Recognize the need to think creatively and help others to think creatively to identify innovative solutions.
  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.

Chapter 4: Elicitation and Collaboration

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4.1 Prepare for Elicitation

4.1.4.1 General Awareness: Understands elicitation scope

4.1.4.2 General Awareness: Understands selecting appropriate elicitation techniques

4.1.4.3 Practical Knowledge: Follows Rules to set up logistics for elicitation activities

4.1.4.4 General Awareness: Understands preparing supporting elicitation materials

4.1.4.5 General Awareness: Understands stakeholder preparation for elicitation activities

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
  • Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
  • Teaching: Recognize the need to teach and ensure comprehension of new concepts.
4.2 Conduct Elicitation

4.2.4.1 General Awareness: Understands guiding the elicitation activity

4.2.4.2 Practical Knowledge: Follows rules to capture the outcomes of the elicitation activity.

Key behaviours include:

  • Conceptual Thinking: Recognize the need to put the pieces together.
  • Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
  • Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
  • Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
  • Facilitation: Recognize the need to use facilitation skills to encourage participation from all attendees.
4.3 Confirm Elicitation Results

4.3.4.1 General Awareness: Understands comparing elicitation results against source information.

4.3.4.2 General awareness: Understands comparing elicitation results against other elicitation results.

Key behaviours include:

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Leadership & Influencing: Recognize the need to influence others to drive action.
  • Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
4.4 Communicate Business Analysis Information

4.4.4.1 General Awareness: Understands determining objectives and format of communication.

4.4.4.2 General Awareness: Understands communicating the appropriate level of detail.

Key behaviours include:

  • Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
  • Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
  • Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
4.5 Manage Stakeholder Collaboration

4.5.4.1 General Awareness: Understands gaining stakeholder agreement.

4.5.4.2 General Awareness: Understands monitoring stakeholder engagement.

4.5.4.3 General Awareness: Understands collaborative stakeholder relationships.

Key behaviours include:

  • Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
  • Adaptability: Recognize the need to adapt to embrace changing situations as an opportunity, rather than an obstacle.
  • Teamwork: Recognize the need to foster a collaborative working environment.
  • Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to obtain agreement.

Chapter 5: Requirements Life Cycle Management

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5.1 Trace Requirements

5.1.4.1 General Awareness: Understands considering value and relationships while tracing requirements.

5.1.4.2 General Awareness: Understands identifying the relationships to track to effectively manage traceability.

5.1.4.3 Practical Knowledge: Follows rules to deterine appropriate traceability repository.

Key behaviours include:

  • Conceptual Thinking: Recognize the need to put the pieces together.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
  • Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
5.2 Maintain Requirements

5.2.4.1 General Awareness: Basic knowledge of maintaining requirement and design information.

5.2.4.2 General Awareness: Basic knowledge of managing attributes.

5.2.4.3 General Awareness: Basic knowledge of managing requirements for long-term reuse.

Key behaviours include:

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
5.3 Prioritize Requirements

5.3.4.1 General Awareness: Understands determining the appropriate basis for prioritizing requirements.

5.3.4.2 General Awareness: Basic knowledge of guiding stakeholders through prioritization changes.

5.3.4.3 General Awareness: Basic knowledge of prioritizing new information.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
  • Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
5.4 Assess Requirements Changes

5.4.4.1 General Awareness: Understands assessing the formality of the assessment process.

5.4.4.2 General Awareness: Basic knowledge of completing impact analysis activities.

5.4.4.3 General Awareness: Basic knowledge of guiding impact resolution activities.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
5.5 Approve Requirements

5.5.4.1 General Awareness: Understands stakeholder roles and authority levels.

5.5.4.2 General Awareness: Understands managing conflicts and resolving issues.

5.5.4.3 General Awareness: Understands using appropriate methods to tain consensus about key business analysis information.

5.5.4.4 Practical Knowledge: Follows rules for tracking and communicating approval decisions.

Key behaviours include:

  • Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
  • Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
  • Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.

Chapter 6: Strategy Analysis

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6.1 Analyze Current State

6.1.4.1 General Awareness: Understands defining business needs.

6.1.4.2 General Awareness: Understands the organizational structure and culture.

6.1.4.3 General Awareness: Understands the organizational capabilities and processes.

6.1.4.4 General Awareness: Understands the technology and infrastructure utilized by the organization.

6.1.4.5 General Awareness: Understands organizational policies and business rules.

6.2.4.6 General Awareness: Basic knowledge of the organization's business architecture.

6.2.4.7 General Awareness: Basic knowledge of the organization's internal assets

6.2.4.8 General Awareness: Basic knowledge of external influencers.

Key behaviours include:

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
6.2 Define Future State

6.2.4.1 General Awareness: Understands articulating business goals and objectives.

6.2.4.2 General Awareness: Understands determining the solution scope.

6.2.4.3 General Awareness: Understands identifying constraints.

6.2.4.4 General Awareness: Basic knowledge of identifying potential changes to organizational structure and culture.

6.2.4.5 General Awareness: Basic knowledge of identifying new capabilities and business processes.

6.2.4.6 General Awareness: Basic knowledge of identifying new technology and infrastructure.

6.2.4.7 General Awareness: Basic knowledge of identifying new organizational policies and business rules.

6.2.4.8 General Awareness: Basic knowledge of ensuring business architecture is respected.

6.2.4.9 General Awareness: Basic knowledge of assessing resource alignment for future state and transition to future state.

6.2.4.10 General Awareness: Basic knowledge of identifying assumptions related to the future state.

6.2.4.11 General Awareness: Basic knowledge of evaluating the potential value for the future state.

Key behaviours include:

  • Creative Thinking: Recognize the need to think creatively and help others to think creatively to identify innovative solutions.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
6.3 Assess Risks

6.3 4.1 General Awareness: Basic knowledge of identifying unknowns.

6.3.4.2 General Awareness: Basic knowledge of identifying and managing constraints, assumptions and dependencies.

6.3.4.3 General Awareness: Basic knowledge of quantifying the impact of risk factors.

6.3.4.4 General Awareness: Basic knowledge of assessing stakeholder and organizatoinal risk tolerances.

6.3.4.5 General Awareness: Basic knowledge of recommending an effective course of action. 

Key behaviours include:

 

  • Creative Thinking: Recognize the need to think creatively and help others to think creatively to identify innovative solutions.
  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
6.4 Define Change Strategy

6.4.4.1 General Awareness: Basic knowledge of identifying the appropriate solution scope.

6.4.4.2 General Awareness: Basic knowledge of performing gap analysis.

6.4.4.3 General Awareness: Basic knowledge of completing the enterprise readiness assessment.

6.4.4.4 General Awareness: Basic knowledge of developing an effective change strategy.

6.4.4.5 General Awareness: Basic knowledge of developing appropriate transition states and completing release plans.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.

Chapter 7: Requirements Analysis and Design Definition

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7.1 Specify and Model Requirements

7.1.4.1 General Awareness: Understands modeling requirements and designs.

7.1.4.2 General Awareness: Understands analyzing requirements and designs.

7.1.4.3 General Awareness: Understands identifying information for requirements and designs.

7.1.4.4 General Awareness: Understands developing the appropriate level of abstraction to meet various needs.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Visual Thinking: Recognize the need to communicate complex concepts and data as understandable.
  • Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
7.2 Verify Requirements

7.2.4.1 General Awareness: Understands applying the characteristics of requirements and designs quality.

7.2.4.2 General Awareness: Understands performing verification activities throughout the work.

7.2.4.3 Practical Knowledge: Follows rules using appropriate checklists for quality control.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.3 Validate Requirements

7.3.4.1 General Awareness: Basic knowledge of identifying assumptions in order to manage risks.

7.3.4.2 General Awareness: Basic knowledge of defining measurable evaluation criteria to assess the success of the change.

7.3.4.3 General Awareness: Basic knowledge of evaluating alignment with solution scope to support value delivery.

Key behaviours include:

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.4 Define Requirements Architecture

7.4.4.1 General Awareness: Basic knowledge of using requirements viewpoints and views effectively.

7.4.4.2 General Awareness: Basic knowledge of leveraging templates to develop the solution architecture.

7.4.4.3 General Awareness: Understands ensuring the set of requirements is complete

7.4.4.4 General Awareness: Understands ensuring requirements relate to each other by identifying requirements relationships.

7.4.4.5 General Awareness: Understands defining the business analysis information architecture.

Key behaviours include:

  • Problem Solving: Recognize need to use a structured approach to problem solving.
  • Conceptual Thinking: Recognize the need to put the pieces together.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.5 Define Design Options

7.5.4.1 General Awareness: Understands identifying appropriate solution approaches.

7.5.4.2 General Awareness: Understands identifying improvement opportunities.

7.5.4.3 General Awareness: Understands allocating requirements to solution components and releases.

7.5.4.4 General Awareness: Understands developing design options aligned with the desired future state.

Key behaviours include:

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Conceptual Thinking: Recognize the need to put the pieces together.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
7.6 Analyze Potential Value and Recommend Solution

7.6.4.1 General Awareness: Understands identifying the expected benefits of a potential solution.

7.6.4.2. General Awareness: Understands identifying the costs associated with a potential solution.

7.6.4.3 General Awareness: Basic knowledge of determining the value of a solution to key stakeholders.

7.6.4.4 General Awareness: Basic knowledge of assessing design options and recomending the appropriate solution.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.

 

Chapter 8: Solution Evaluation

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8.1 Measure Solution Performance

8.1.4.1 General Awareness: Basic knowledge identifying appropriate measures for assessing solution performance.

8.1.4.2 General Awareness: Basic knowledge of validating selected performance measures with key stakeholders.

8.1.4.3 General Awareness: Basic knowledge collecting appropriate performance measures to assess solution performance.

Key behaviours include:

 

  • Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
  • Office Productivity and Communication Tools & Technology: Recognize the need to demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.
8.2 Analyze Performance Measures

8.2.4.1 General Awareness: Basic knowledge of examining collected performance easures to assess solution performance.

8.2.4.2 General Awareness: Basic knowledge of highlighting identified risks.

8.2.4.3 General Awareness: Basic knowledge of identifying relevant trends.

8.2.4.4 General Awareness: Basic knowledge of testing and analyzing performance measures to ensure accuracy.

8.2.4.5 General Awareness: Basic knowledge of identifying the root cause of performance variances and recommending actions.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
8.3 Assess Solution Limitations

8.3.4.1 General Awareness: Basic knowledge of identifying internal solution component dependencies.

8.3.4.2 General Awareness: Basic knowledge of performing problem analysis to identify the source of solution limitations.

8.3.4.3 General Awareness: Basic knowledge of performing impact assessment activities to quantify factors that affect solution performance.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
8.4 Assess Enterprise Limitations

8.4.4.1 General Awareness: Basic knowledge of assessing enterprise culture.

8.4.4.2 General Awareness: Basic knowledge of completing stakeholder impact analysis.

8.4.4.3 General Awareness: Basic knowledge of assessing solution impact on organizational structure.

8.4.4.4 General Awareness: Basic knowledge of performing operational assessment.

Key behaviours include:

  • Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.

 

8.5 Recommend Actions to Increase Solution Value

8.5.4.1 General Awareness: Basic knowledge of ensuring appropriate solution performance measures are being used.

8.5.4.2 General Awareness: Basic knowledge of providing substantiated recommendations.

Key behaviours include:

 

  • Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:  

o       business need,

o       opportunities,

o       risk,

o       compliance, and

o       ability to achieve the desired outcome.

  • Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.