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IIBA.org Certification CCBA Competencies

CCBA® recognizes skilled BA professionals who have two to three years of practical business analysis work experience.

 

Definitions of skill and knowledge levels used in this guide:
Level 2 (CCBA) - Skilled:

  • Modifies rules: Encounters situations where there is confidence to modify the guidelines that have been provided for addressing the challenge. 
  • Recommends actions: Although generally works independently on smaller, well scoped challenges, still relies on expert help for more complex work. Skills, knowledge and confidence have developed to the level where appropriate actions are identified.
  • Applied knowledge: Has practiced the competency and skills have evolved working on small, less complex challenges or with guidance on large, more complex work.

The competency elements are grouped into six Knowledge Areas, as defined in the Business Analysis Body of Knowledge® (BABOK® Guide).

Click on the links for each Knowledge Area to review these competencies and proficiencies:

Chapter 3: Business Analysis Planning and Monitoring

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3.1 Plan Business Analysis Approach

3.1.4.1 - Skilled: Recommends action for selecting the business analysis approach.

3.1.4.2 - Skilled: Recommends action forlevel of business analysis formality.

3.1.4.3 - Skilled: Recommends action for identifying business anlaysis activities.

3.1.4.4 - Skilled: Recommends action for the timing of business analysis work.

3.1.4.5 - Skilled: Applied knowledge of assessing complexity, size, and risk factors.

3.1.4.6 - Skilled: Applied knowledge of gaining stakeholder understanding and agreement.

Key behaviours include:

  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.2 Plan Stakeholder Engagement

3.2.4.1 Skilled: Applied knowledge of stakeholder analysis.

3.2.4.2 Skilled: Applied knowledge of stakeholder collaboration.

3.2.4.3 Skilled: Applied knowledge of identifying stakeholder collaboration needs.

Key behaviours include:

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge:  Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.3 Plan Business Analysis Governance

3.3.4.1 Skilled: Applied knowledge of identifying an effective decision-making process.

3.3.4.2 Skilled: Applied knowledge of developing an effective change control processes.

3.3.4.3 Skilled: Applied knowledge of developing an effective prioritizaion process.

3.3.4.4 Skilled: Recommends action for planning an effective approval process.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
3.4 Plan Business Analysis Information Management

3.4.4.1 Skilled: Applied knowledge of how to oganize business analysis information.

3.4.4.2 Skilled: Applied knowledge of determining the appropriate level of abstraction.

3.4.4.3 Skilled: Applied knowledge of traceability.

3.4.4.4 Skilled: Applied knowledge of planning for requirements reuse.

3.4.4.5 Skilled: Applied knowledge of storing and accessing business analysis information.

3.4.4.6 Skilled: Applied knowledge on attributes for requirements and design management.

Key behaviours include:

  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
  • Business Analysis Tools & Technology: Leverage appropriate business analysis tools.
3.5 Identify Business Analysis Performance Improvements

3.5.4.1 Skilled: Recommends action for reports on business analysis performance.

3.5.4.2 Skilled: Applied knowledge of identifying business analysis performance measures.

3.5.4.3 Skilled: Applied knowledge of assessing business analysis performance measures.

3.5.4.4 Skilled: Applied knowledge of recommending business analysis performance improvements.

Key behaviours include:

  • Creative Thinking: Think creatively and help others to think creatively to identify innovative solutions.
  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle.

Chapter 4: Elicitation and Collaboration

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4.1 Prepare for Elicitation

4.1.4.1 Skilled: Modifies rules for the elicitation scope

4.1.4.2 Skilled: Modifies rules for selecting appropriate elicitation techniques

4.1.4.3 Skilled: Modifies rules for setting up logistics for elicitation activities

4.1.4.4 Skilled: Modifies rules for preparing supporting elicitation materials

4.1.4.5 Skilled: Recommends action on stakeholder preparation for elicitation activities

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Organization & Time Management: Organize activities and manage time efficiently to adhere to commitments and changing priorities.
  • Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle.
  • Teaching: Teach and ensure comprehension of new concepts.
4.2 Conduct Elicitation

4.2.4.1 Skilled: Modifies rules for guiding the elicitation activity

4.2.4.2 Skilled: Modifies rules for capturing capturing the outcomes of the elicitation activity.

Key behaviours include:

  • Conceptual Thinking: Ability to put the pieces together.
  • Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle.
  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
  • Facilitation: Use facilitation skills to encourage participation from all attendees.
4.3 Confirm Elicitation Results

4.3.4.1 Skilled: Recommends action on comparing elicitation results against source information.

4.3.4.2 Skilled: Recommends action on comparing elicitation results against other elicitation results.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Leadership & Influencing: Influence others to drive action.
  • Negotiation & Conflict Resolution: Resolve conflicts and negotiate to reach 
4.4 Communicate Business Analysis Information

4.4.4.1 Skilled: Recommends action on determining objectives and format of communication.

4.4.4.2 Skilled: Recommends action for communicating the appropriate level of detail.

Key behaviours include:

  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Written Communication: Demonstrate well prepared, stakeholder-focused written communication.
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
4.5 Manage Stakeholder Collaboration

4.5.4.1 Skilled: Applied knowledge of gaining stakeholder agreement.

4.5.4.2 Skilled: Applied knowledge of monitoring stakeholder engagement.

4.5.4.3 Skilled: Applied knowledge of collaborative stakeholder relationships.

Key behaviours include:

  • Organization & Time Management: Organize activities and manage time efficiently to adhere to commitments and changing priorities.
  • Adaptability: Adapt to embrace changing situations as an opportunity, rather than an obstacle.
  • Teamwork: Foster a collaborative working environment.
  • Negotiation & Conflict Resolution: Resolve conflicts and negotiate to obtain agreement.

Chapter 5: Requirements Life Cycle Management

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5.1 Trace Requirements

5.1.4.1 Skilled: Applied knowledge of value and relationship considerations while tracing requirements.

5.1.4.2 Skilled: Applied knowledge of identifying the relationships to track to effectively manage traceability.

5.1.4.3 Skilled: Applied kowledge of determining and appropriate traceability repository.

Key behaviours include:

  • Conceptual Thinking: Ability to put the pieces together.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
  • Business Analysis Tools & Technology: Leverage appropriate business analysis tools.
5.2 Maintain Requirements

5.2.4.1 Skilled: Applied knowledge of maintaining requirement and design information.

5.2.4.2 Skilled: Applied knowledge of managing attributes.

5.2.4.3 Skilled: Applied knowledge of managing requirements for long-term reuse.

Key behaviours include:

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Business Analysis Tools & Technology: Leverage appropriate business analysis tools.
5.3 Prioritize Requirements

5.3.4.1 Skilled: Recommends action for determining the appropriate basis for prioritizing requirements.

5.3.4.2 Skilled: Applied knowledge of guiding stakeholders through prioritization changes.

5.3.4.3 Skilled: Applied knowledge of prioritizing new information.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
  • Negotiation & Conflict Resolution: Resolve conflicts and negotiate to reach agreements.
5.4 Assess Requirements Changes

5.4.4.1 Skilled: Applied knowledge of assessing the formality of the assessment process.

5.4.4.2 Skilled: Applied knowledge of completing impact analysis activities.

5.4.4.3 Skilled: Applied knowledge of guiding impact resolution activities.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
5.5 Approve Requirements

5.5.4.1 Skilled: Applied knowlege of stakeholder roles and authority levels.

5.5.4.2 Skilled: Applied knowledge of managing conflicts and resolving issues.

5.5.4.3 Skilled: Applied knowledge of using appropriate methods to gain consensus about key business analysis information.

5.5.4.4 Skilled: Recommends action for tracking and communicating approval decisions.

Key behaviours include:

  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry.
  • Negotiation & Conflict Resolution: Resolve conflicts and negotiate to reach agreements.

Chapter 6: Strategy Analysis

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6.1 Analyze Current State

6.1.4.1 Skilled: Recommends action for defining business needs.

6.1.4.2 Skilled: Recommends action for the organizational structure and culture.

6.1.4.3 Skilled: Applied knowledge of the organizational capabilities and processes.

6.1.4.4 Skilled: Applied knowledge of the technology and infrastructure utilized by the organization.

6.1.4.5 Skilled: Applied knowledge of organizational policies and business rules.

6.2.4.6 Skilled: Applied knowledge of the organization's business architecture.

6.2.4.7 Skilled: Applied knowledge of the organization's internal assets

6.2.4.8 Skilled: Applied knowledge of external influencers.

Key behaviours include:

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
6.2 Define Future State

6.2.4.1 Skilled: Applied knowledge of articulating business goals and objectives.

6.2.4.2 Skilled: Recommends action for determining the solution scope.

6.2.4.3 Skilled: Recommends action for identifying constraints.

6.2.4.4 Skilled: Applied knowledge of identifying potential changes to organizational structure and culture.

6.2.4.5 Skilled: Applied knowledge of identifying new capabilities and business processes.

6.2.4.6 Skilled: Applied knowledge of identifying new technology and infrastructure.

6.2.4.7 Skilled: Applied knowledge of identifying new organizational policies and business rules.

6.2.4.8 Skilled: Applied knowledge of ensuring business architecture is respected.

6.2.4.9 Skilled: Applied knowledge of assessing resource alignment for future state and transition to future state.

6.2.4.10 Skilled: Applied knowledge of identifying assumptions related to the future state.

6.2.4.11 Skilled: Applied knowledge of evaluating the potential value for the future state.

Key behaviours include:

  • Creative Thinking: Think creatively and help others to think creatively to identify innovative solutions.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
6.3 Assess Risks

6.3 4.1 Skilled: Applied knowlege of identifying unknowns.

6.3.4.2 Skilled: Applied knowledge of identifying and managing constraints, assumptions and dependencies.

6.3.4.3 Skilled: Applied knowledge of quantifying the impact of risk factors.

6.3.4.4 Skilled: Applied knowledge of assessing stakeholder and organizatoinal risk tolerances.

6.3.4.5 Skilled: Applied knowledge of recommending an effective course of action. 

Key behaviours include:

  • Creative Thinking: Think creatively and help others to think creatively to identify innovative solutions.
  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
6.4 Define Change Strategy

6.4.4.1 Skilled: Recommends action for identifying the appropriate solution scope.

6.4.4.2 Skilled: Applied knowledge of performing gap analysis.

6.4.4.3 Skilled: Applied knowledge of completing the enterprise readiness assessment.

6.4.4.4 Skilled: Applied knowledge of developing an effective change strategy.

6.4.4.5 Skilled: Applied knowledge of developing appropriate transition states and completing release plans.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.

Chapter 7: Requirements Analysis and Design Definition

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7.1 Specify and Model Requirements

7.1.4.1 Skilled: Recommends action for modeling requirements and designs.

7.1.4.2 Skilled: Recommends action for analyzing requirements and designs.

7.1.4.3 Skilled: Recommends action for identifying information for requirements and designs.

7.1.4.4 Skilled: Recommends action for developing the appropriate level of abstraction to meet various needs.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Visual Thinking: Communicate complex concepts and data as understandable.
  • Written Communication: Demonstrate well prepared, stakeholder-focused written communication.
7.2 Verify Requirements

7.2.4.1 Skilled: Recommends action for applying the characteristics of requirements and designs quality.

7.2.4.2 Skilled: Recommends action for performing verification activities throughout the work.

7.2.4.3 Skilled: Recommends action for using appropriate checklists for quality control.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
7.3 Validate Requirements

7.3.4.1 Skilled: Applied knowledge in identifying assumptions in order to manage risks.

7.3.4.2 Skilled: Applied knowledge of defining measurable evaluation criteria to assess the success of the change.

7.3.4.3 Skilled: Applied knowledge of evaluating alignment with solution scope to support value delivery.

Key behaviours include:

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
7.4 Define Requirements Architecture

7.4.4.1 Skilled: Applied knowledge of using requirements viewpoints and views effectively.

7.4.4.2 Skilled: Applied knowledge of leveraging templates to develop the solution architecture.

7.4.4.3 Skilled: Recommends action for ensuring the set of requirements is complete

7.4.4.4 Skilled: Recommends action for ensuring requirements relate to each other by identifying requirements relationships.

7.4.4.5 Skilled: Recommends action for defining the business analysis information architecture.

Key behaviours include:

  • Problem Solving: Use a structured approach to problem solving.
  • Conceptual Thinking: Ability to put the pieces together.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies
7.5 Define Design OPtions

7.5.4.1 Skilled: Recommends action for identifying appropriate solution approaches.

7.5.4.2 Skilled: Recommends action for identifying improvement opportunities.

7.5.4.3 Skilled: Recommends action for allocating requirements to solution components and releases.

7.5.4.4 Skilled: Recommends action for developing design options aligned with the desired future state.

Key behaviours include:

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Conceptual Thinking: Ability to put the pieces together.
  • Organization Knowledge: Demonstrate an understanding of the organization's nuances and how to get things done.
7.6 Analyze Potential Value and Recommend Solution

7.6.4.1 Skilled: Recommends action for identifying the expected benefits of a potential solution.

7.6.4.2. Skilled: Recommends action for identifying the costs associated with a potential solution.

7.6.4.3 Skilled: Recommends action for determining the value of a solution to key stakeholders.

7.6.4.4 Skilled: Recommends action for assessing design options and recommending the appropriate solution.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  

business need,

opportunities,

risk,

compliance, and

ability to achieve the desired outcome.

  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Solution Knowledge: Leverage an understanding of the organization  to identify the most effective means of implementing a change.

 

Chapter 8: Solution Evaluation

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8.1 Measure Solution Performance

8.1.4.1 Skilled: Applied knowledge in identifying appropriate measures for assessing solution performance.

8.1.4.2 Skilled: Applied knowledge of validating selected performance measures with key stakeholders.

8.1.4.3 Skilled: Applied knowledge in collecting appropriate performance measures to assess solution performance.

Key behaviours include:

  • Solution Knowledge: Leverage an understanding of the organization to identify the most effective means of implementing a change.
  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
  • Office Productivity and Communication Tools & Technology: Demonstrate proficiency in using office applications to document, track, and communicate information and artifacts.
8.2 Analyze Performance Measures

8.2.4.1 Skilled: Applied knowledge of examining collected performance easures to assess solution performance.

8.2.4.2 Skilled: Applied knowledge of highlighting identified risks.

8.2.4.3 Skilled: Applied knowledge of identifying relevant trends.

8.2.4.4 Skilled: Applied knowledge of testing and analyzing performance measures to ensure accuracy.

8.2.4.5 Skilled: Applied knowledge  of identifying the root cause of performance variances and recommending actions.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
8.3 Assess Solution Limitations

8.3.4.1 Skilled: Applied knowledge of identifying internal solution component dependencies.

8.3.4.2 Skilled: Applied knowledge of performing problem analysis to identify the source of solution limitations.

8.3.4.3 Skilled: Applied knowledge of performing impact assessment activities to quantify factors that affect solution performance.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.
8.4 Assess Enterprise Limitations

8.4.4.1 Skilled: Applied knowledge of assessing enterprise culture.

8.4.4.2 Skilled: Applied knowledge of completing stakeholder impact analysis.

8.4.4.3 Skilled: Applied knowledge of assessing solution impact on organizational structure.

8.4.4.4 Skilled: Applied knowledge of performing operational assessment.

Key behaviours include:

  • Learning: Demonstrate an ability to learn quickly and willingly.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Business Acumen & Industry Knowledge: Demonstrate the ability to incorporate business and industry knowledge into work.

 

8.5 Recommend Actions to Increase Solution Value

8.5.4.1 Skilled: Applied knowledge of ensuring appropriate solution performance measures are being used.

8.5.4.2 Skilled: Applied knowledge of providing substantiated recommendations.

Key behaviours include:

  • Decision Making: Make and help others make the best decision based on appropriate criteria, such as:  
    • business need,
    • opportunities,
    • risk,
    • compliance, and
    • ability to achieve the desired outcome.
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done.