The Entry Certificate in Business Analysis (ECBA™) recognizes individuals ready to develop their business analysis knowledge, skills and behaviours as practicing business analysis professionals.
Proficiency and Measurement Criteria for the Competencies:
Basic knowledge: Has a fundamental awareness of basic skills and knowledge involved in the competency.
Understands: Recognizes the key elements of the competency and why they are important. However, not expected to have the experience nor skill level to act upon the competency.
Follows rules: Ability to adhere to prescribed ways to work in order to execute activities related to the competency. Generally, needs rules and guidelines to perform tasks.
Click on the links in each area to review the competencies and proficiencies:
1. Business Analysis Knowledge (Chapters 1, 2, 9, 10)
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1.2 General Awareness: Understands what business analysis is
1.3 General Awareness: Understands who a business analysis professional is
2.1 General Awareness: Understands The Business Analysis Core Concept Model™
2.2 General Awareness: Understands key terms
2.3 General Awareness: Understands requirements classification schema
2.4 General Awareness: Understands stakeholders
2.5 General Awareness: Understands requirements and designs
9.1 General Awareness: Understands analytical thinking and problem solving
9.2 General Awareness: Understands behavioural characteristics
9.3 General Awareness: Understands business knowledge
9.4 General Awareness: Understands communication skills
9.5 General Awareness: Understands interaction skills
9.6 General Awareness: Understands tools and technology
The requirement at this level is to have General Awareness: Understand the techniques and to recognize the key elements of the competency and why they are important. However, it is not expected to have the experience nor skill level to act upon the competency.
2. Business Analysis Planning and Monitoring (Chapter 3)
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3.1.4.1 Practical Knowledge: Follows Rules in business analysis approach selection
3.1.4.2 General Awareness: Understands levels of business analysis formality
3.1.4.3 General Awareness: Understands business analysis activities
3.1.4.4. General Awareness: Understands the timing of business analysis work
3.1.4.5 General Awareness: Understands assessing complexity, size, and risk factors
3.1.4.6 Practical Knowledge: Follows Rules to gain stakeholder understanding and agreement
Key behaviours include:
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.2.4.1 General Awareness: Understands stakeholder analysis.
3.2.4.2 General Awareness: Basic knowledge of stakeholder collaboration.
3.2.4.3 General Awareness: Basic knowledge of identifying stakeholder communication needs.
Key behaviours include:
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
3.3.4.1 Practical Knowledge: Follows rules in identifying an effective decision-making process.
3.3.4.2 General Awareness: Understands change control processes.
3.3.4.3 General Awareness: Basic knowledge of an effective prioritization process.
3.3.4.4 Practical Knowledge: Follows rules to plan an effective approval process.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
3.4.4.1 General Awareness: Understands how to organize business analysis information.
3.4.4.2 General Awareness: Basic knowledge of appropriate level of abstraction.
3.4.4.3 General Awareness: Understands traceability.
3.4.4.4 General Awareness: Basic knowledge of planning for requirements reuse.
3.4.4.5 Practical Knowledge: Follows rules to store and access business analysis information.
3.4.4.6 General Awareness: Basic knowledge on attributes for requirements and design management.
Key behaviours include:
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
3.5.4.1 General Awareness: Understands reports on business analysis performance.
3.5.4.2 General Awareness: Basic knowledge of identifying business analysis performance measures.
3.5.4.3 General Awareness: Basic knowledge of assessing business analysis performance measures.
3.5.4.4 General Awareness: Basic knowledge of recommending business analysis performance improvements.
Key behaviours include:
Creative Thinking: Recognize the need to think creatively and help others to think creatively to identify innovative solutions.
Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
3. Elicitation and Collaboration (Chapter 4)
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4.1.4.1 General Awareness: Understands elicitation scope
4.1.4.2 General Awareness: Understands selecting appropriate elicitation techniques
4.1.4.3 Practical Knowledge: Follows Rules to set up logistics for elicitation activities
4.1.4.4 General Awareness: Understands preparing supporting elicitation materials
4.1.4.5 General Awareness: Understands stakeholder preparation for elicitation activities
Key behaviours include:
Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
Teaching: Recognize the need to teach and ensure comprehension of new concepts.
4.2.4.1 General Awareness: Understands guiding the elicitation activity
4.2.4.2 Practical Knowledge: Follows rules to capture the outcomes of the elicitation activity.
Key behaviours include:
Conceptual Thinking: Recognize the need to put the pieces together.
Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
Facilitation: Recognize the need to use facilitation skills to encourage participation from all attendees.
4.3.4.1 General Awareness: Understands comparing elicitation results against source information.
4.3.4.2 General awareness: Understands comparing elicitation results against other elicitation results.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Leadership & Influencing: Recognize the need to influence others to drive action.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
4.4.4.1 General Awareness: Understands determining objectives and format of communication.
4.4.4.2 General Awareness: Understands communicating the appropriate level of detail.
Key behaviours include:
Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
4.5.4.1 General Awareness: Understands gaining stakeholder agreement.
4.5.4.2 General Awareness: Understands monitoring stakeholder engagement.
4.5.4.3 General Awareness: Understands collaborative stakeholder relationships.
Key behaviours include:
Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
Adaptability: Recognize the need to adapt to embrace changing situations as an opportunity, rather than an obstacle.
Teamwork: Recognize the need to foster a collaborative working environment.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to obtain agreement.
4. Requirements Life Cycle Management (Chapter 5)
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5.1.4.1 General Awareness: Understands considering value and relationships while tracing requirements.
5.1.4.2 General Awareness: Understands identifying the relationships to track to effectively manage traceability.
5.1.4.3 Practical Knowledge: Follows rules to determine appropriate traceability repository.
Key behaviours include:
Conceptual Thinking: Recognize the need to put the pieces together.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
5.2.4.1 General Awareness: Basic knowledge of maintaining requirement and design information.
5.2.4.2 General Awareness: Basic knowledge of managing attributes.
5.2.4.3 General Awareness: Basic knowledge of managing requirements for long-term reuse.
Key behaviours include:
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
5.3.4.1 General Awareness: Understands determining the appropriate basis for prioritizing requirements.
5.3.4.2 General Awareness: Basic knowledge of guiding stakeholders through prioritization changes.
5.3.4.3 General Awareness: Basic knowledge of prioritizing new information.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
5.4.4.1 General Awareness: Understands assessing the formality of the assessment process.
5.4.4.2 General Awareness: Basic knowledge of completing impact analysis activities.
5.4.4.3 General Awareness: Basic knowledge of guiding impact resolution activities.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
5.5.4.1 General Awareness: Understands stakeholder roles and authority levels.
5.5.4.2 General Awareness: Understands managing conflicts and resolving issues.
5.5.4.3 General Awareness: Understands using appropriate methods to gain consensus about key business analysis information.
5.5.4.4 Practical Knowledge: Follows rules for tracking and communicating approval decisions.
Key behaviours include:
Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
5. Requirements Analysis and Design Definition (Chapter 7)
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7.1.4.1 General Awareness: Understands modeling requirements and designs.
7.1.4.2 General Awareness: Understands analyzing requirements and designs.
7.1.4.3 General Awareness: Understands identifying information for requirements and designs.
7.1.4.4 General Awareness: Understands developing the appropriate level of abstraction to meet various needs.
Key behaviours include:
Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
Visual Thinking: Recognize the need to communicate complex concepts and data as understandable.
Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
7.2.4.1 General Awareness: Understands applying the characteristics of requirements and designs quality.
7.2.4.2 General Awareness: Understands performing verification activities throughout the work.
7.2.4.3 Practical Knowledge: Follows rules using appropriate checklists for quality control.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.3.4.1 General Awareness: Basic knowledge of identifying assumptions in order to manage risks.
7.3.4.2 General Awareness: Basic knowledge of defining measurable evaluation criteria to assess the success of the change.
7.3.4.3 General Awareness: Basic knowledge of evaluating alignment with solution scope to support value delivery.
Key behaviours include:
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.4.4.1 General Awareness: Basic knowledge of using requirements viewpoints and views effectively.
7.4.4.2 General Awareness: Basic knowledge of leveraging templates to develop the solution architecture.
7.4.4.3 General Awareness: Understands ensuring the set of requirements is complete
7.4.4.4 General Awareness: Understands ensuring requirements relate to each other by identifying requirements relationships.
7.4.4.5 General Awareness: Understands defining the business analysis information architecture.
Key behaviours include:
Problem Solving: Recognize need to use a structured approach to problem solving.
Conceptual Thinking: Recognize the need to put the pieces together.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
7.5.4.1 General Awareness: Understands identifying appropriate solution approaches.
7.5.4.2 General Awareness: Understands identifying improvement opportunities.
7.5.4.3 General Awareness: Understands allocating requirements to solution components and releases.
7.5.4.4 General Awareness: Understands developing design options aligned with the desired future state.
Key behaviours include:
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Conceptual Thinking: Recognize the need to put the pieces together.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
7.6.4.1 General Awareness: Understands identifying the expected benefits of a potential solution.
7.6.4.2. General Awareness: Understands identifying the costs associated with a potential solution.
7.6.4.3 General Awareness: Basic knowledge of determining the value of a solution to key stakeholders.
7.6.4.4 General Awareness: Basic knowledge of assessing design options and recommending the appropriate solution.
Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
o business need,
o opportunities,
o risk,
o compliance, and
o ability to achieve the desired outcome.
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.
