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Success with Requirement Traceability

 
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Back in 2009, when I was studying for my CBAP® (Certified Business Analysis Professional™) certification, I honestly didn’t expect to learn anything new. At that point I had a decade of business analysis experience under my belt and I was pursuing certification for external validation that I was an expert. What I discovered when studying the BABOK® Guide was there was an area I had no exposure to that would help lead me through the most challenging project of my career.

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Have you heard of requirements traceability? This was a new concept for me in 2009 when I was studying the BABOK® and it was something I learned just in time. I was the Lead Business Analyst on a project to transform Capital One Canada into a bilingual business. In Canada, to do business in the province of Quebec, your business needs to provide services in French. The project was so large, I led a team of six Business Analysts to cover over 100 systems that needed to be changed to support the French language. I put my new-found knowledge of requirements traceability to use immediately.

Requirements traceability is a control measure. A way to ensure that all requirements are addressed and to prevent project scope creep. Does that sound like something you could use? Here’s how it works:

  1. When the high-level business requirements are developed to define the scope and obtain executive stakeholder alignment, each high-level requirement is assigned an ID (for example, CFL1, CFL2, etc.)
  2. When the detailed requirements are documented, each one must tie back to a high-level business requirement. If the requirement can’t be aligned with one of the high-level requirements, you’ve got scope creep… this is a great way to ensure the subject matter experts your working with don’t slip in some requirements that aren’t related to the project
  3. In addition to capturing the corresponding high-level requirement for each requirement, there are other attributes that are important to capture:
    1. Requirement ID
    2. Source (who provided the requirement, used to seek clarification in the future if needed)
    3. Priority
  4. Once the requirements are documented and approved, you now have a library of requirements that are identifiable by the ID for use in solution design and testing. As the BA (Business Analyst), it’s critical to track that each requirement is satisfied in the solution. When the testing is conducted, each test result is traced back to a requirement to ensure the requirement is satisfied.

As a Lead BA on a large project, I implemented a template with the requirements attributes above so everyone on my team was working in unison. After the requirements were approved, the requirements IDs became part of our daily language as we worked with the systems teams to ensure the solutions satisfied the requirements. I tracked these IDs in a spreadsheet to ensure that every single one was satisfied and successfully tested. It was quite a long list, but it gave me confidence that I had control to ensure no requirements were left unmet.

If, for example, there was an issue in testing, we had the ability to look back at the requirement related to the functionality. In some cases, we reached back to the person who provided the requirement (Source attribute) to seek clarification and validation. The requirements ID’s were also used to reference and communicate changes during the life cycle of the project, which is a topic I’ll cover off in an upcoming blog.

In 2010, the project successfully completed, and I passed the CBAP exam. Our project was awarded the company’s highest honor and to this day I consider this the best project I’ve ever been a part of. I earned a promotion that year, making me a BA manager. Would the project have been successful without using requirements traceability? I am confident to say no, it would not have been 100% successful.

 

Did you know?

Organizations can align training and development with business needs utilizing The Business Analysis Competency Model. IIBA’s Global Corporate Program provides the support and resources to assess, set benchmarks and align competencies to roles and mandates. Learn more about the Business Analysis Competency Model and how you can gain enterprise access for better resource management, training, and development.

 

If you liked this blog read more from Scott in BA Planning and Monitoring | Learning BA Planning Skills.

 

About The Author:
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Scott shares his passion for leading Business Analysis teams to drive organizational value in his role as Manager, Business Analysis with IIBA. You can also find Scott on YouTube applying his skills and experience to his second passion designing, building, and repairing woodworking pieces.