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IIBA.org About IIBA Improving Customer Experience
IIBA has signed a Memorandum of Understanding (MOU) with the International Usability and User Experience Qualification Board (UXQB), a consortium of international experts in usability and user experience. Through this alliance, IIBA Members will have access to UXQB content and resources related to UX customer experience.
 
This collaboration supports the relationship and alignment between UX Customer Experience principles and models and business analysis practices, delivering a richer context to IIBA Members seeking to create ongoing value.