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IIBA Governance

Good governance is the basis for our decision-making. IIBA global board of directors is accountable to the members and provide guidance, oversight, and appropriate risk management. Working together, the Board and the leadership team support IIBA's long-term success.

Meet IIBA’s Senior Leadership Team

Delvin Fletcher, President & CEO


About Delvin Fletcher

Delvin Fletcher joined the International Institute of Business Analysis™ (IIBA®) as President and Chief Executive Officer in January 2020. He is passionate about IIBA’s mission to lead the business analysis community and provide global standards of practice, so every person achieves more. Prior to joining IIBA, he served as Chief Information Officer with the Chartered Professional Accountants of Ontario since 2017. His professional background includes membership association and not-for-profit experience, functional roles in operations and information systems, digital transformation oversight, and extensive consulting in both the public and private sectors. He brings experience from Ethoca Technologies, Xchange Technology Group, SAP Canada, Shred-it International, KPMG, and other prominent organizations where he acted in senior leadership roles. Delvin embodies what it is to be a business analysis professional: adept at listening and possessing the breadth of skills needed to achieve better enterprise outcomes.


Senior Leadership Team


Delvin Fletcher - President & CEO

Keith Ellis - Chief Engagement and Growth Officer

Paula Pergantis - Chief Financial and Administrative Officer

Jeffrey A. Roth - Chief Marketing Officer

Suzanne Bertschi - Director, Certifications & Learning Programs

Ann Cain - Director, Communications

Jared Gorai - Director, Chapters & Membership Engagement

Blake Heggestad - Director, Business Development & Growth

Vicky Lindo - Director, Human Resources 

Angela Murray - Director, Finance

Matthijs Perk - Director, Information Technology

Jas Phul - Director, IP & Product Development

The Board of Directors together with IIBA’s senior leadership team, set our strategic direction.


Have a governance question? Email IIBA's Board Chair.

Barbara Carkenord, Board of Directors
Barbara provides training and consulting to help companies improve their analysis maturity, consistency, and effectiveness. She combines her entrepreneurial and business analysis experience with her love of education promote the development of the business analysis practice.

Barbara is on the board of directors for the International Institute of Business Analysis (IIBA®). During her career Barbara co-founded two successful companies and worked in varied industries including manufacturing, financial services, and software development. Barbara has worked as a leader, mentor, consultant, trainer, and instructional designer. She has written numerous books, articles, blogs, and training manuals all aimed at helping professionals enhance their skills including Seven Steps to Mastering Business Analysis.
Throughout her career Barbara has been passionate about enabling people and organizations to succeed through analysis. Analytical thinking allows organizations to increase their process efficiency and improve the quality of their products. Beginning her career in software development, early assignments allowed her to design systems which streamlined employee processes, increased the quality of information, and improved customer relationships. 
Heather Mylain-Mains, Board of Director
Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, a business analyst consultant, Past President of Central Iowa Chapter, Deputy VP Chapters IIBA and was Volunteer VP Chapters, IIBA. 
Heather has worked as a Business Analyst long before there was a formal title. For the past 17 + years, she has worked with a variety of project teams to identify and solve many problems and challenges in the financial services, insurance and higher education industries. Projects have included new system development, process improvements, COTS implementations as well as assessing, leading and coaching other business analysts. 
She has a passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. She applies that passion to the classroom teaching students through B2T Training and speaking at events. Heather is a natural collaborator and engages people at all levels in organizations. She leads teams to success through focusing on the organization strategy and understanding the real problems to be solved. 
She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! 
Heather has a BA in Accounting from Grand View College and an MBA from Drake University and is a CBAP®.

Alex , FCPA, FCMA, MBA. M.Ed. Corporate Director and Educator. Retired from LCBO, a multi-billion dollar liquor distributor and retailer after almost 38 years. He has experience in retail, systems and planning and for the last 20 years was the Senior Vice President of Finance and Administration and CFO. During this time, he actively led the re-engineering of their supply chain functions, developed its enterprise risk management system, and modernized many of the business processes with the use of technology.

Currently Alex teaches business as at York University’s Faculty of Liberal Arts and Professional Studies in the Bachelor of Commerce program.

He is a Fellow of the Certified Professional Accountants (FCPA) and a Fellow, Society of Management Accountants (FCMA). He also has an MBA from the Ivey School of Business a Masters of Education from Brock University and a Bachelor of Commerce from York University.

He currently serves on the boards of Member Savings Credit Union, where he is vice-chair, and chair of the Audit and Finance Committee, he is a director and member of the Finance Committee of PMA a Wine & Spirits Distribution company and two NFP boards, 211 Ontario and Meal-a-Day Fund of Canada. He is a former chair for the Society of Management Accountants of Ontario (CMAO) and a past member of the Public Accountants Council of Ontario.

Jon Buttriss, Board of Directors

Jon is recognised as a highly successful international executive leader in the fields of Change Leadership, Digital Transformation and Learning & Development. Over the last 30 years Jon has led successful growth and transformations of commercial, charitable and public-sector organisations through delivering strategic purpose and customer value.

Having built his first computer as a 10-year old, Jon started his working career as a simulations programmer working on a range of industrial and military projects, but quickly moved into the world of service transformation in major multinationals such as Santander, Thomson Corporation, Reed and BCS.
Currently Jon works as a consultant and spends time to coaching and volunteering for community interest organisations that work for the benefit of communities and businesses by providing a range of development services to the most disadvantaged groups.
Outside the boardroom Jon’s interests include Charitable fund-raising especially through Charity Cycle Rides such as London to Paris, Ring of Kerry; Attending (and occasionally playing) all types of sports; Listening to the world, especially to music (although he can’t play a note); and Learning each and every day from Life’s journey.
Katie Himmelman, Board of Directors
Katie Himmelman has 20 years of Human Resources experience with a depth of expertise delivering advisory and transactional support to entrepreneurial and larger global organizations in the Financial Services and Technology industries. Katie’s experience spans all areas of Human Resources including strategy development with business leaders, executive compensation & governance, talent & performance management, employee relations, policy development & implementation, benefits, recruitment, global mobility and learning & development. Known as a pragmatic, client-focused business partner, she has supported CEOs, business heads and employees in global organizations across Canada, the US and Europe.
Katie currently works on the Executive Compensation and Governance team at a large Canadian bank and in her spare time enjoys cottaging, waterskiing, snow skiing and spending time with her husband and young daughters.
Esther Mui, Board of Directors

Ms Mui has extensive risk management, corporate finance and credit rating experience, with in-depth exposure to international capital markets and diverse industries in North America, Europe and Asia. She has specialized knowledge in energy, transportation and infrastructure sectors, and in dealing with mergers and acquisitions.

She is currently the President of Andest Consulting Inc., an independent business consulting company. Among her assignments, she acted as the Executive Consultant to the CEO for an oil sands/technology company in Calgary, focusing on strategies and debt financing. During 2001-2011, she was the Senior Vice-President, leading a team responsible for the credit rating of the energy sector for DBRS Limited, the world’s fourth largest credit rating agency.

Previously, Ms. Mui was an executive at Scotiabank, responsible for the Europe/Global Transportation risk management team. She was also engaged in part-time business lecturing for a world renowned university. Ms Mui is an MBA, a CPA and CMA.

She was on the board of CMA of Ontario until June 2017, when the entity was merged with two other accountant associations to form the Chartered Professional Accountants of Ontario  and previously was a long-term board member for a not-for-profit organization. Ms. Mui was a consistent top performer at DBRS and Scotiabank, and a proactive voting member in rating/credit adjudication committees.

Among her achievements, she succeeded in initiating rating coverage of the income trust sector, and similarly in initiating/managing a multi-billion dollar asset-based global transportation portfolio, with no loan loss experience. She excels in establishing client relationships at senior executive levels, and with the investor and media. Ms Mui also has the ability to train and motivate staff to reach new heights, and to pool resources from different functional/regional units for the common good of the organization. 


On his first day of work, Matthew Leach wrote requirements. This initial assignment began a career long passion for business analysis which continues to this day. Since that time, Matthew has held positions as a practitioner and a leader with several technology and consulting organizations. He is currently a Vice President at NTT DATA Services where he leads a global consulting practice focused on reimagining experiences, creating business agility, and improving project execution.

Throughout his career, Matthew has partnered with companies spanning industries as diverse as financial services, healthcare, and defense, among others. His constant focus is to better understand the operations as well as their customers of these organizations, while inventing business models and delivering solutions that delight both.

Matthew is a recognized authority on business analysis, project management, and agile practices with a focus on digital transformation. He is also a contributing author to the third edition of the IIBA’s Business Analysis Body of Knowledge (BABOK®) and is the joint holder of a patent for the quantitative analysis of digital customer experiences.

Matthew holds a BS and MS Worcester Polytechnic Institute and an MBA from Boston College.

He lives in Boston with his wife and children where he dreams of tennis and downhill skiing, while building Legos and playing with trains.

Cristina Paternoster
Cristina is from Rome, married with a daughter. Her passion for the industry, paired with her vision for emerging trends, are a large part of Cristina’s professional path. She has been an advocate for the continuous improvement of oneself through research and study, both in the personal and professional lives. For Cristina, the concept of “student for life” is a personal creed. She is strongly interested in the human side of relationship and believes that any conflicts may be solved through communication and active listening skills.

Her professional focus has been on business strategies. After graduating in Economics, she began a twenty-year long career as Business Consultant. She is now an NTT DATA Engagement Manager, specialized in Advanced Methodologies (BA, Agile & Design) and an Academy trainer on the same topics. She also represents her company and IIBA in Project Management Courses and Masters’ for the main Italian Universities and Business Schools. At the same time, for some years now, she has been responsible for ENI & Utilities Market.

She had the privilege of initially being a volunteer, then Rome Branch Leader and finally Director of Branches Development for the IIBA Italy Chapter, where she acquired a strong Business Analysis awareness.

Dave Polsky, Board of Directors
Dave Polsky currently works as a CIO for a Canadian insurance provider, overseeing all information systems, applications and infrastructure. As a seasoned IT veteran with over 25 years of experience working with Fortune 1000 companies, David excels at leveraging technology to ensure clients and employers achieve their overall business objectives. 
David brings a diverse technology background with strengths in infrastructure and operations, application management, IT security, process optimization, B2B eCommerce, and mobile applications. His experience in both the public and private sectors combined has given him a keen understanding of how to support operations and requirements in different business environments. As a co-founder of a mobile and web applications development company David understands the entrepreneurial nature of technology and the importance of strategic direction. 
David holds a B. Comm. Honours degree, has attained a CISSP designation, is a Drexler Certified Facilitator, and completed a Supply Chain Management program at Michigan State University.
Terry Roach.jpg

Dr Terry Roach is the CEO and a Founder of Capsifi and the author of The CAPSICUM Framework for Strategically Aligned Business Architectures, the title of his 2011 PhD thesis from University of New South Wales.

In a 20-year career in senior executive positions at global technology vendors (including IBM, Apple, PeopleSoft, and Oracle) he worked on dozens of complex business transformation projects across North and South America and Asia Pacific. Frustrated with the lack of rigour in the description for business operating models, Terry was inspired to search for a better way to do so. What began as an academic thesis has evolved into The CAPSICUM Framework - a comprehensive methodology, Jalapeno - a semantic modelling platform and Capsifi - an innovative global software business.

Terry is originally from Zimbabwe and subsequently lived in Botswana, South Africa, New York, and Brazil before making Sydney his home in 2001 with his wife Amanda and their 4 boys. His bachelor’s degree was in Computer Science from Rhodes University South Africa. He was admitted to Mensa in the 99th percentile in 1986. He is an active alumnus of AIESEC International where he held senior international leadership roles for nearly a decade. He holds an Adjunct Senior Lecturer position in the Department of Computer Science and Engineering at UNSW, where he continues to pursue an active academic research career.

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