Exam Cancellation and Rescheduling Policy

To cancel or reschedule your exam, refer to the policies below.


These policies apply to all applicants (Members and Non-members), unless you are applying to be considered for an extenuating circumstance.


Cancelling or rescheduling the ECBA™ exam

To cancel or reschedule your scheduled ECBA™ exam, you must do so via PSI's online registration system.


You must cancel or reschedule your exam before 24 hours of the exam's start time, or you forfeit the exam fee (or the exam retake fee).


Cancelling or rescheduling the CCBA® and CBAP® exams

To cancel or reschedule your scheduled CCBA® and CBAP® exams, you must do so via Prometric’s online registration system.


  • If you cancel 30 or more days before your exam date, there is no charge to you.

  • If you cancel 5-29 days before your exam date, you will be required to pay Prometric a $50 USD cancellation/rescheduling fee.

  • If you cancel less than 5 days before your exam date or, you fail to appear for a scheduled test or, you present yourself more than 15 minutes after the scheduled start time for taking the test and you are refused admission, you will forfeit the exam fee you paid and you will have to pay the full exam fee to IIBA to reschedule.


Extenuating Circumstances for exam rescheduling and cancellations

An extenuating circumstance is an event or hardship that would lead you to request to extend your application period, or reschedule or cancel your exam at no charge.


Extenuating circumstances include, but are not limited to the following:


  • A medical emergency.
  • Illness.
  • Going into labour.
  • Death in the immediate family.
  • A military personnel being called to active duty.


Determining what is or is not considered a hardship is at the discretion of IIBA and the testing provider. If you have an extenuating circumstance, you will need to provide IIBA with proper documentation to support your request. This documentation must include a reason and a specific recommendation for your request. For appropriate supporting documentation, refer to the following table:



Required Supporting Documentation

Medical Emergency, Illness, or Going into Labour

Documentation from an appropriate Health Care Professional, such as a doctor’s note

Death in the immediate family

Note from a doctor nearest to the lost one, death certificate, obituary, notice of funeral arrangements


If the request involves rescheduling or cancelling an exam, please include the exam date within your documentation and your desired exam date. Please send a scanned/PDF copy of your supporting documentation to certification@iiba.org as soon as possible.


NOTE: Every case is assessed on an individual basis and must be approved by IIBA before the request is granted.




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