Follow us...

1.7  Underlying Competencies

The underlying competencies are skills, knowledge and personal characteristics that support the effective performance of business analysis. The underlying competency areas relevant to business analysis include:

  • Analytical Thinking and Problem Solving supports effective identification of business problems, assessment of proposed solutions to those problems, and understanding of the needs of stakeholders. Analytical thinking and problem solving involves assessing a situation, understanding it as fully as possible, and making judgments about possible solutions to a problem.
  • Behavioral Characteristics support the development of effective working relationships with stakeholders and include qualities such as ethics, trustworthiness, and personal organization.
  • Business Knowledge supports understanding of the environment in which business analysis is performed and knowledge of general business principles and available solutions.
  • Communication Skills support business analysts in eliciting and communicating requirements among stakeholders. Communication skills address the need to listen to and understand the audience, understanding how an audience perceives the business analyst, understanding of the communications objective(s), the message itself, and the most appropriate media and format for communication.
  • Interaction Skills support the business analyst when working with large numbers of stakeholders, and involve both the ability to work as part of a larger team and to help that team reach decisions. While most of the work of business analysis involves identifying and describing a desired future state, the business analyst must also be able to help the organization reach agreement that the future state in question is desired through a combination of leadership and facilitation.
  • Software Applications are used to facilitate the collaborative development, recording and distribution of requirements to stakeholders. Business analysts should be skilled users of the tools used in their organization and must understand the strengths and weaknesses of each.